Shipping policy

Shopping Policy for D&B Apparel

Welcome to D&B Apparel! We're excited to provide you with high-quality custom products that are made just for you. Before you make a purchase, please take a moment to review our shopping policy, which includes important information about ordering, shipping, returns, and more.

1. Order Processing & Production

  • All products at D&B Apparel are made-to-order. Once you place your order, it will be processed and printed by our trusted production partners.
  • Please allow 2-7 business days for your order to be processed and produced before it ships. Customization requests (where applicable) will also be handled during this period.
  • Products will be shipped only after they are printed, ensuring top-quality craftsmanship.

2. Shipping and Delivery

We ship to the following countries: USA, Canada, Australia, and New Zealand. Shipping times may vary based on your location.

  • USA: Estimated delivery time is 5-10 business days after production.
  • Canada: Estimated delivery time is 7-15 business days after production.
  • Australia and New Zealand: Estimated delivery time is 10-20 business days after production.

Please note that shipping times may vary due to factors like customs processing, holidays, or unforeseen shipping delays.

3. Shipping Costs

  • Shipping fees are calculated during checkout based on your location and the items in your cart.
  • From time to time, we may offer free shipping promotions. Be sure to check for any discounts or promotions during checkout!

4. Tracking Your Order

Once your order has been shipped, you'll receive a tracking number via email. This will allow you to track your package and stay updated on its delivery status.

5. International Shipping (Canada, Australia, New Zealand)

  • Customs Duties and Taxes: For international orders (Canada, Australia, New Zealand), customs duties, taxes, and import fees may apply. These fees are determined by your country’s customs office and are the responsibility of the customer.
  • Please be aware that international shipping times may be longer due to customs processing.

6. Returns and Exchanges

Since all our products are made-to-order, we do not accept returns or exchanges unless the product is defective or damaged. Please ensure you carefully review your order (size, design, etc.) before completing your purchase.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Send us a photo of the damage or defect, and we will provide you with a replacement or a refund.
  • Wrong Item Sent: If we accidentally send you the wrong item, please reach out to us immediately. We will send you the correct item at no additional charge.

7. Order Cancellations

You can cancel your order within 24 hours of placing it. After this window, the production process will likely have begun, and we may not be able to cancel or modify your order.

8. Privacy and Security

Your privacy and security are very important to us. We use the latest encryption technology to protect your personal information and payment details. Rest assured that your data will never be sold or shared with third parties.

9. Customer Support

If you have any questions or need assistance, we are here to help! You can contact us at:

  • Email: wsclickermaniac@gmail.com
  • Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

10. Product Availability

While we strive to keep our inventory up-to-date, all products at D&B Apparel are made to order. On rare occasions, an item may be out of stock. If this happens, we’ll notify you as soon as possible and provide an option to substitute the product or issue a refund.

11. Changes to This Policy

We reserve the right to modify or update this shopping policy at any time. Any changes will be posted on this page with an updated date at the top. Please check back periodically for any updates.

We hope you enjoy shopping with D&B Apparel and appreciate your understanding of our policy. If you need further assistance, don’t hesitate to get in touch with our customer service team!

Feel free to customize the details such as your support email, phone number, and any other specific terms you'd like to include!